5 Characteristics of a Successful Funeral Services Director

characteristics of funeral services director

  • Sensitivity
  • Dedication
  • Reliability
  • Courageous
  • Humble-hearted

The work that a funeral services director does is critical and necessary. If someone doesn’t work in this profession, they might not be educated on all the crucial qualities that are needed to succeed in the long term.


The ability to be empathetic to an individual who has lost a loved one isn’t something everybody can do. Losing a loved one happens to everyone, but it’s never easy. Realizing this time is likely very difficult for a person is essential for a funeral service director to recognize and appreciate. A special kind of person knowingly takes on pain of the bereaved, and they give them some light at the end of a dark and lonely tunnel.


We can’t predict many things that happen in life, so it’s safe to say that the daily schedule of a funeral service director is unpredictable. A phone call in the middle of the night is the norm. If someone wishes to have traditional work hours, this career would not be for them. The willingness to give attention and emotional support at the drop of a hat is what makes a good director. Individuals who have unexpectedly had someone pass away will want someone who gives them their undivided attention no matter what time it is.


A funeral service director has to be attentive to clients at all times. They should be prompt when meeting with families, follow up on phone calls immediately, and cater to the needs and wants of everyone. Working in a funeral home requires a superb work ethic because it is an around the clock service that is being provided. When it comes to personal connections, it’s not something that can be glossed over. People want to feel they have support in a time of need.


A funeral service director goes into the fray daily without fail. According to The Labor of Bureau Statistics, a funeral service director needs at least an associates degree. Proper education is necessary, but it’s not the only requirement. Having the reality of knowing they will encounter visibly upset and emotional families who need time to grieve is critical. Many people would not be able to face the tragic circumstances that someone who works in a funeral home sees every day. It may appear they are unfazed by the event, but many directors are up all hours of the night thinking about what they’ve seen. Remaining calm and collected is a unique gift.


If someone thinks they’ll get a pat on the back as a funeral director, that is not always the case. A good funeral services director doesn’t need to be in the spotlight. They complete the work because it gives them pride in doing meaningful work for their respective community. It’s not an easy job, but they are respected because it is a service that everyone has or will need in their lives.

A successful funeral services director is able to relate to individuals who are in need are in need of emotional support. They help give families peace of mind when they require someone who will be there for them. They provide a service and a personal connection.

Related Resources: